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    Selling gift cards

Selling gift cards

  • How do I sell

    In order to sell your gift cards please do the following steps: Go to the ‘sell gift cards’ tab. https://www.cardyard.co.uk/sellPage 1 - Add gift cardsSearch for the shop – select the type of gift card (Gift Card, eGift card, eVoucher, digital Gift Card)Fill in the value, quantity. (For certain retailers you have to fill in codes by clicking on the blue codes button. Fill in the codes and enter any egift urls if you have them. Also, we sometimes require the expiry date) Add the gift cardUpload any images of physical cards you are selling, or any other proofContinue to the next page.Page 2 - Add your details and select payment methodEnsure you have completed your name, date of birth, billing address, mobile number, and emailSelect payment method - Cardyard account credit, Bank account, PayPalClick on 'Send' to continue to the next page.Page 3 - Accept Ts&Cs and confirmView the summary of the cards you have entered, the payment method, total amount you will receive, and the estimated payment date.Click the checkbox to agree to our Terms and Conditions, and confirm you are a resident of the UKClick on 'Confirm' to complete your saleSee also... . . . How do I swap a gift card?. . . . What is the difference between a gift card and eGift card?. . . . Will you accept and validate my gift card?. . . . When will I receive payment?
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  • When will I receive payment?

    You will receive payment for your submitted gift cards 2 weeks after Cardyard has sold them on to a buyer.If you sell more than 1 card per order, payment will be 2 weeks after the last card has sold. Payment is made on the day promised, and it can take until 5:30pm for the funds to arrive in your bank account. We are unable to make payment earlier as we have to strictly follow our procedures. See also... . . .Why does my estimated payment date keep changing?. . . . I’ve received less than the amount I should have been paid?. . . . Why does it take 2 weeks to get paid?
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  • Where do I send my gift card?

    During the entering of gift card codes, you can also include the URL of any egifts you are selling. This is all the proof we need if you have them.To upload evidence of your eGift Card (if you don't have the URL of the egift) or physical gift card you can either attach it when you list the card or if you forget you can email it to us e@cardyard.co.uk . We require one of the following: original email, URL link, PDF form, a clear photo of your gift card, and sometimes a screenshot or photo of a print out, depending on the store. It must show the card details and value. Please include your sell order number when you send any emails. We do NOT accept a screenshot of the card loaded into a digital wallet.All physical gift cards must be sent to us electronically by entering the card numbers and uploading photos or links. If you have a large number of gift cards, you can send then to us through the post. Please contact us to discuss.See also... . . . What is the safest way to post a Gift Card to Cardyard
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  • Why am I being asked for ID?

    Any card £150+ or when you hit the selling limit threshold of £1,000 per month, we will be asking you for ID. We use this ID to carry out a check and give us assurance before we pay you for your unwanted gift cards.There are 3 components to an ID check..Your photo ID - driving licence or passportAddress - we can get that from your driving licence or we need utility bill or bank statement if uploading a passportBank account - this must be a private bank account and not a business bank accountThe ID check verifies your identity to satisfy our anti-fraud checks and legal obligations such as Anti Money Laundering. We may send details to our trusted credit reference agency TransUnion. The data we may send are email, phone, address, bank account details, driving licence details* and passport details*. We will only send your details if you are selling a gift card to us with a greater value than our threshold value, or you are buying gift cards from us and our security system has flagged the transaction as risky. You will be informed before your details are sent. The act of sending this information will not be registered against you by TransUnion, and will have no effect on any other applications you make for any other service.It's important that your details are up to date. if you have recently moved please let us know and/or let us now the previous address. Any discrepancy between the address on account and ID will be rejected. We will carry out an ID check once.For more information on TransUnion's privacy policy, follow the link https://www.transunion.co.uk/legal-information/bureau-privacy-noticeIf you don’t wish to comply with our request, you can cancel the sale or let us know and we will cancel it for you. If your ID check comes back as a fail, we can’t accept any cards from you.* Note, we will only be able to send your driving licence and passport details to our credit reference agency if you have supplied them to us by request.
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  • How can I receive payment?

    We pay via bank transfer to your bank account, PayPal or Cardyard credit. You can also donate part or all proceeds to charity.See also.... . . . How do I swap a gift card?
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  • What is Cardyard credit?

    All customers of Cardyard have a Cardyard account. When you sell a gift card, you can choose to receive cash or have it paid into your Cardyard account with a 5% bonus. To get this bonus, choose "Cardyard account credit" in "Payment Method for each card you sell. We pay this bonus because you avoid a transaction fee. You can use your Cardyard account to purchase a gift card and save even more money. Money in your Cardyard account never expires; you can buy a gift card with it at any time.See also... . . . How do I swap a gift card?
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  • How do I swap a gift card?

    To swap a card, go through the sell process, and choose Cardyard account credit as the payment method. Wait to receive payment (2 weeks after we find a buyer for your card) into your Cardyard credit account, and then use the credit to purchase a new gift card. When you purchase a gift card you can use Cardyard credit plus credit/debit card.
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  • Seller obligations after receiving payment

    Thank you for selling your gift card to Cardyard. Now you have received payment, you are no longer the owner of the gift card. You must not spend the gift card, or allow anybody else to spend it. You have guaranteed the value and expiry date of the card, and if these prove inaccurate you will have to pay us back. Your obligations continue until the value of the gift card has been spent in full, and this may take many months. Click here for our terms and conditions relating to selling gift cards on Cardyard:-> terms_supply_of_service
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  • What is the difference between a gift card and eGift card?

    A 'gift card' is the collective name for plastic gift cards, gift certificates, gift vouchers, and anything with a cash value that has been purchased from a retailer and can subsequently be redeemed and spent at that retaile..An eGift or email Gift Card is a gift card that is sent by email, and is purely in electronic form. If you are sending us an email Gift Card, you must forward on the original email or URL link. We protect the identity of our customers and will not send any personal detail to another customer, but we must see the original email.
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  • Will you accept and validate my gift card?

    It must match the description and type. We accept transcript codes directly into the website for most retailers.Missing, incomplete or invalid cards will be marked as invalid and not accepted.If you are sending an email gift card and have the link to a website, that's great. Make sure the link works and we will be able to follow it to see the original egift. The gift card must be transferrable. Refund/return and exchange cards are non-transferrable as are certain promotional cards and we can't take them.The value of all the cards & vouchers you sell to us in one go (package) cannot exceed £500* unless you have obtained our agreement.You cannot sell us more than £1,000* worth of cards in one month without our agreement.You must have a UK billing address.It must have a minimum of 3 months expiry The value and expiry date of the gift card must match the data provider.If you are selling us gift cards worth over £150 we may ask you for details on their source - ie where they came from plus we require a photo ID or passport with utility bill so we can carry out an ID check.
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  • How do I cancel my sale

    If you want to cancel your sale, provided the cards have not been sold already. Go to my account > sell orders > go to the order you want to cancel, it will say “details”. You then just press the red X button. If the cards have already been sold, there is nothing we can do. Deleting your account will not mean your order has been cancelled.
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  • How do I change my payment method for my sell order?

    If you want to change the payment method for your sell order you are due to receive payment for, please go into your Cardyard account and go to payment method and save the correct details. If you wish to change the payment method for an order that has already been submitted, please contact Customer Support with the order number. Payment details need to be updated 12 hours before payment is due. Payment days are Monday, Wednesday and Friday. Once payment has been made, we are unable to change this.
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  • I’ve received less than the amount I should have been paid?

    If you believe you are owed more than what you have been paid please get in contact on support@cardyard.co.uk . Sometimes there are discrepancies between the listed card and validation by us. We will always contact you when this is the case to ensure you are happy to proceed.For example, a Currys PC World Promotional card is less value than a Currys PC World gift card and it may be listed as a gift card rather than a promotional card and when verifying the order, we will adjust it which will update the correct value.See also... . . . When will I receive payment?. . . .Why does my estimated payment date keep changing?
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  • What is the safest way to post a Gift Card to Cardyard

    You should not post physical cards to us unless you have first discussed this with us. All cards can be sent to us electronically, and we only accept physical cards when you have a large number, and by special arrangement.If we have agreed for you to post the cards, here are some guidelines. Use a postage stamp, and write your return address including the send code (also called `order code` which is a 7 character code specific to your package) on the envelope. If Royal Mail has a problem delivering your item to us, they rely on the return address to get the item safely back to you or if the envelope hasn't got sufficient postage, we are able to contact you immediately. Use a sturdy envelope. We find that gift cards can easily break through the side of an envelope as it falls into a postbox, so make sure the envelope is strong, and secure the cards so they don't move, but please don't put sellotape over them as the residue is very hard to remove. To avoid letters being held by Royal Mail, use a large letter stamp, just in case it is thicker than 5 mm which can happen if the contents move. If you want complete peace of mind, use Royal Mail special delivery which will refund you the value of the cards if they don't arrive. The other Royal Mail service that some people choose is signed-for and this provides proof of hand delivery. Whatever you do, don't forget to write your return address on the envelope.Our address is as follows. We recommend using Royal Mail signed for service:Cardyard6 Lyndhurst RoadEXETEREX2 4PA If you are sending gift cards in bulk, please contact us and with agreement send to our PO Box:CardyardPO Box 842EXETEREX1 9WZ
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  • Why don't you list the shop or type for the gift card I want to sell

    We are not currently extending our range of shops. If we don't accept a shop for which you have a gift card, feel free to contact us through email at support@cardyard.co.uk and we will add it to the list for consideration, but we have no plans to extend the range in the near future.
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  • Why does my estimated payment date keep changing

    When you list a card for sale on Cardyard, the system calculates the likely payment date based on how long that type of card (retailer and gift card or egift) takes to find a buyer, and adds the two week quarantine period.Each night, the system re-estimates how long to receive payment since it may not sell as quickly as we expect.Once the card is bought, an actual scheduled date is set as two weeks from the purchase date, give or take according to weekends and bank holidays. This date could be sooner or later than the previous estimated date.See also... . . . When will I receive payment?. . . . I’ve received less than the amount I should have been paid?
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  • Why does it take 2 weeks to get paid

    After a buyer has purchased your unwanted gift card, you have to wait 2 weeks before you receive payment for that gift card, also called the quarantine period.This period is to allow the buyer to check the card and spend it. You are still liable for the balance on the gift card after this period and it is very important that you take care of the gift card codes and do not allow anybody else to see them. The buyer can still make a claim after this two week period, but at least they have had a clear period before you get paid.see also Terms & Conditions clause 29
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